FAQs

 

Do you ship worldwide?

No. We ship to most countries. For more detailed information, click here.

How long does it take to create?

Each product may take 1 to 2 weeks to ship. Once you place an order, we work meticulously and in-depth on every piece.

How long does shipping take?

For international orders, shipping time is 7-10 business days after dispatch. For more information, click here.

I would like to return/exchange my order?

We do not accept returns or exchanges for handmade, custom, and personalized items.

If you do not accept the package and it is returned, we will deduct the shipping fees (both return and original shipping) and taxes if applicable, and refund the remaining amount to you.

But for any and all questions, please reach out to yigouvincent@gmail.com and we'll get back to you promptly.Since all our knitted products are handmade, pieces of yarn or snags may start to show and it’s normal! You should not cut them. Please try to hide them by pulling them into the wrong side of the garment.